In order to create a user account, change your password, place an order in our store and manage your purchased licenses, you need to be able to receive Email messages sent to you by our servers. Unfortunately, these messages may be intercepted by junk mail („Spam“) filters, so they never actually reach your inbox.
If we knew what actually makes the filters think our messages are spam, we could probably fix it. We just don't know. Therefore the only solution at this time is to educate you about things you could do to find the messages that got lost along the way.
Check Junk Folders
First check the local junk mail or spam folders of your email application. If you are using a web-based email service, please also check the remote junk folders there. People often forget about the messages that have already been sorted out at the server side.
MobileMe and Mac.com Users
We found that messages sent to mac.com get lost rather often. Please read this article published by Apple to learn about what you can do:
http://support.apple.com/kb/TS2435
Use Alternative Address
If you tried multiple times to no avail, please try using an alternative email address. If possible, choose one from another provider. This helped almost all our users who experienced email problems.
Use Contact Form
If you can't seem to find any working way to communicate with us, please use our contact form.
Let Us Know
As being unable to communicate with ones customers is an extremely serious problem, we very much appreciate any help from your side. If you found that something worked for you (or not), or if your email service provided you with a detailed description of the reasons why a message was refused, please let us know. This will greatly help us to narrow down and eventually eliminate this mess altogether.
Thank You!
P.S: We believe spamming is an act of cyber terrorism, as it effectively sabotages global communication. It's very much like blowing up telephone poles or hacking communication satellites. And it should be prosecuted as such.